Chris White Crisis Negotiator, Facilitator, Partner at the Juggling Act 

After a long career working in kidnap & ransom as a hostage negotiator, and having travelled all over the world, Chris has seen the best and worst of human behaviour.

He believes passionately that the art of listening can improve leadership, decision-making and ultimately make us more effective people, both in the workplace and in our lives.

He thoroughly enjoys sharing the experience he has gained to help others reach their potential. Ultimately, Chris believes we can all learn ‘to have a better conversation’ whether in life-or-death scenarios, performance reviews, team meetings or pay negotiations – whatever we are doing, excellent communication makes all the difference.


Clare Muscutt Customer Experience Expert, Owner & MD at CMXPerience

Clare is a well-rounded strategic problem solver, who decided to make the leap from client side, into the freelance and consultancy world. Clare and I partner on projects that benefit from both CX (Customer Experience) and EX (Employee Experience) to deliver phenomenal results that truly lift the organisation.

Having held a number of senior CX leadership roles in Marketing and Retail, working with some of the UK’s best known brands, Clare has fine-tuned her expertise to design and deliver industry leading customer experiences and services, yielding innovative concepts that deliver the desired results for her clients at pace.

An exceptional communicator, Clare is able to share complex ideas and insights, clearly and concisely, from board room to front line, and to audiences from the stage as an acclaimed international keynote speaker and event chair.

Driven by her values of competence, excellence, creativity and initiative, compelled by the drive to really make a difference to the world around her, Clare brings fun, enthusiasm and positivity to the people and projects she works with.