A Sorry State – the Importance of a Culture of Contrition

Witnessing Cultural meltdown We all make mistakes, or as Alexander Pope put it all the way back in 1711, “To err, is human”.  Indeed, it’s one of humanity’s great truths. But what is the impact on the customer when corporate cultures reach a point of toxicity where they are unwilling (or unable) to show contrition… Read More A Sorry State – the Importance of a Culture of Contrition

Listening to Build Trust: Lessons from a Hostage Negotiator

Chris White is a professional risk manager and crisis negotiator with over 25 years of experience in the industry. In the interview below, I find out from him how excellence in listening can transform the way you work, live and communicate. Claire Fry (CF): Before transitioning to the financial services sector, you spent most of your career doing crisis negotiation work,… Read More Listening to Build Trust: Lessons from a Hostage Negotiator

When it comes to coaching and the cosmos – it’s all about space!

  When I was thinking of a name for my coaching business I considered a number of things it needed to be: timeless but relevant, personally significant and yet universally applicable, evocative but with plenty of scope for the imagination. Searching through my endless files of ‘inspirational things’ it wasn’t long before I was listening, once again, to… Read More When it comes to coaching and the cosmos – it’s all about space!